REFUNDS & REPLACEMENTS
Any claims for damaged or defective items must be submitted within 30 days of receiving the product:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact us immediately and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
Optimal Self Supplements will not grant a refund, credit your account, or replace a produced product in case of:
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable).
Buyer's Remorse – We do not refund orders for buyer’s remorse. For health and safety reasons we cannot accept returns or exchanges of supplement products, unless in alignment with Refunds & Replacements policy above.
Customs - Optimal Self Supplements will investigate items returned by customs applicable with each region, and is not liable for returns. The customer or receiver will be liable to pay any necessary customs fees if items are being held.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.